Patient Rights and Responsibilities

University Student Health Services > About > Patient Rights and Responsibilities

University Student Health Services (USHS) is committed to providing an environment which fosters quality health care for all our patients. The Patient Rights and Responsibilities outlines aspects of care which patients are entitled to receive during their clinic visits. A copy of the Patient Rights and Responsibilities is posted in the waiting area of USHS.

Patient Rights
  1. To receive the best care available for your problem, without regard to national origin, race, age, gender, religious beliefs, sexual orientation, disability, or illness.
  2. To be treated with respect, consideration and dignity. To expect that your personal convictions and beliefs will be taken into account when you seek help.
  3. To know the identity and professional status of your medical provider.
  4. To expect that your medical records will be kept confidential, and that access to information about you will be limited to those legitimately involved in your care. Your medical records will be released only in cases of medical emergencies, in response to court-ordered subpoenas or to persons you specify with your written consent.
  5. To receive information from your medical provider concerning your illness, condition, treatment, including possible side effects, and plans for your care.
  6. To participate in decisions involving your health care (including ethical concerns) and to review your records with a medical provider.
  7. To have your privacy respected.
  8. To agree to or refuse any health care service and to be informed of medical consequences of services refused.
  9. To be informed of any research aspect of your care and to be able to decline participation. Non-participation will not jeopardize your access to medical care and treatment.
  10. To state your preferences for medical providers and any preferences for the Monroe Park or VCU Medical Center clinics.
  11. To express grievances concerning your health care without fear of retribution.
  12. To know charges for services before they are received.
  13. To appropriate assessment and effective management of pain.
  14. To give informed consent before any diagnostic or therapeutic procedure is performed (unless a life-threatening emergency precludes informed consent).
Patient Responsibilities
  1. To seek prompt medical attention.
  2. To provide your medical provider with complete information regarding any health problems that you have had in the past and any medications or treatments that you are currently receiving.
  3. To follow the treatment plan recommended by your medical provider. To make it known whether you comprehend the contemplated procedures or treatment plans.
  4. To note and report significant changes in symptoms or a failure to improve.
  5. To be respectful and considerate of other patients and Student Health staff.
  6. To schedule and keep appointments that are arranged.
  7. To be responsible for your actions if you refuse treatment or do not follow the medical provider’s instructions.
  8. To follow USHS rules and regulations.
  9. To express grievances to the appropriate person as defined in USHS policies.
  10. To carry adequate health insurance, be familiar with policy coverage, and provide information necessary for appropriate provider referrals, if needed.
  11. To pay any charges billed to you.